Cooler Depot wants you to be thrilled and satisfied with your new purchase however, if item arrives to customer broken or damaged when third party company delivers, Customer MUST take picture of damaged pallet, refuse the delivery and contact Cooler Depot USA immediately. Cooler Depot will resend you a brand new unit again.
If you open the items box and you plug the unit in and it does not work contact Cooler Depot and we will give the customer an option of fixing with mechanic or exchange for same new unit. If you see the unit damaged inside when open the item box, immediately contact Cooler Depot and you will be asked to send us 2 pictures; a picture of the item in its pallet when received & a second picture of the item opened and shows damage. After we receive the pictures we will give the customer an option of fixing the damaged part or exchange for same new unit. When you want to exchange damaged item for new one, item MUST be put on pallet and boxed up again; Once item is boxed up and on pallet, Customer must send picture to Cooler Depot to confirm the pick up to do the exchange.
When Cooler Depot delivers any equipment to the customer, Cooler Depot pays the third party delivery company a charge of $200.00 if delivered in West Coast of the U.S and a charge of $290.00 if delivered in the East Coast of the U.S.
If customer wants to return an item for any reason (For example:don't like it, detective, damaged after use, broken but not refused the freight, etc reasons) and customer is located in the west coast, they must pay Cooler Depot a restocking fee of $250.00 and the one way return delivery fee of $200.00, The total fees for west coast return is $450.00 dollars. If you are located in the east Cost of the U.S, The restocking fee is $250.00 and the one way return delivery fee of $290.00, the total east cost return fees will be $540.00 for one pallet. The amount for the fees will be deducted from the refund, Once the item gets back then refund will be done. Items can NOT be returned if customer has physically had unit for more than 15 days. Customize equipment can NOT be returned. Example: hood, Chinese wok, fried ice machine.
By purchasing from cooler depot, you the customer ACCEPTS to all the terms and conditions place by Cooler Depot USA.
Sincerely, Cooler Depot USA
If you see the product title have nsf ，the item is nsf certified.
If you see the product title without nsf, the item do not nsf certified.